HealthSteer clinic believes in deeply caring about your health, because we understand that you want to focus on living and enjoying life to the fullest.
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Frequently Asked Question
How long is a video call?
Up to 15 minutes per video consultation. For some it may be less than 10 minutes, for others it may be the entire length of the 15 minutes video consultation. Most people require 10 minutes; however, it will be up to 15 minutes, and you will be told before you reach 15 minutes of the time remaining so that you are not billed for an extra session, if you do not need it.
How long is a doctor’s visit?
Approximately 30 minutes, this does not include the travel time or VAT; but this will be included in the bill before you pay so that you know exactly how much you are paying. However, most people need 15 minutes, but we want you to receive quality healthcare and not feel rushed.
I’ve seen other sites offer cheaper prices for the first consultation, why don’t you?
We offer the best British trained doctors who are caring, listening and believe that you are our number one priority. Quality is sacrificed when prices are reduced and as a result the best doctors are not attracted. We believe you deserve the best healthcare and so do you.
What happens to my data?
Your data is secure and no one will have access to it but the doctor whom needs it to diagnose you properly. This is so that a) you get an accurate diagnosis and b) you can be followed up by another doctor from where he or she stopped, should you require any more care in future. Only licensed British doctors providing you with care will have access to your data – no one else.
How much does it cost?
The prices are written on the
, they are not static and are affected by many numerous criteria such as: 1. The doctor’s qualifications, 2. The doctors level of experience and 3. Feedback from others. You pay per video consultation or per face-to-face visit.
How do I pay?
You pay via trusted payment providers such as Visa, Mastercard and PayPal prior to your visits. That means doctors receive the payment without the need for cash to exchange hands – keeping you and your money secure. You pay per video consultation or per face-to-face visit.
How do I cancel an appointment?
You cancel a video appointment
2 hours prior to it
and a face-to-face appointment 2 days prior to it. If not a small fine of £6 is charged; as the consultation, could go to someone more in need of it and for the doctor who waited for you, leading to less ‘Did Not Attends’ (DNAs)
Is this system secure?
Yes we use safe secure systems provided by
Amazon Web Services
and the data is securely encrypted for your safety.
Who will see my patient history?
You and the doctor – and no one else, unless you allow it.
Can I do a video consultation for a family member (for example my daughter or my grandad)?
Yes, definitely. When do you want to
?Remember to create an account for them please.
Do you have a question not answered above or do you need more information on another issue? Please