How can using Digital Health Technology reduce the NHS backlog of patients and increase patient satisfaction?
Here Are The Top 5 Benefits of Using Digital Health Technology
1. Convenience for the patient.
Digital Health Technology can improve patient satisfaction, outcomes, and overall health by simply making healthcare more convenient.
The use of this advanced technology will allow patients to schedule online, with the option of in person, virtual, or phone appointments.
Also, having the ability to access healthcare virtually can limit so many potential barriers to the patient.
The most obvious and simple means of providing convenience is through decreased time and money spent. The patient will not have to arrange transportation or plan for additional commute time. Plus, it saves time and reduces the risk of exposure to other diseases by not having to sit in a waiting room.
In fact, patients spend an average of 2 hours, including travel and wait time, for a 20-minute in-person office visit. ¹
2. Convenience for the provider.
Digital Health Technology also provides convenience to the providers. Most importantly, the provider has the streamlined ability to access all of their patient’s electronic medical records in one database.
This makes the process of preparing for an appointment much easier as all of the information is in one place, limiting the need to repeat several unnecessary questions, such as past medical history, medication list and allergies.
Besides the condensed, universal access of patient information, the use of technology can save even more time for the provider.
Virtual or telephone appointments decrease the need to prepare exam rooms, minimizing resources needed to sanitize equipment. Ultimately, Digital Health Technology allows the provider to deliver their full, undivided attention to the patient.
3. Continuity of care
Research has proven that continuity of care is associated with lower costs and hospitalisation rates while improving health equity and care quality.
Through the use of Digital Health Technology and providing virtual appointments, the patient is able to continue care when otherwise potential barriers would have impeded this.
This continuity of care allows more consistent communication, patient questions to be answered quickly, symptoms to be better monitored, and overall creates a more trusting patient and provider relationship.
Imagine the cost benefit and time saving abilities by being able to offer more continuous care with more frequent check-ups.
In addition to providing continuous care through easily accessible virtual appointments, Digital Health Technology can improve continuity of care even when the patient needs to see different types of providers or specialists. Not to mention to gain a second opinion, to get more clarity or a different perspective from other clinicians.
With all of the patient information stored electronically in one database, any provider within a patient’s medical team can access these records. This information will assist in continuity of care by eliminating wasted appointment time by repeating the same questions or completing the same in-take paperwork over and over again.
Efficiency is a key component in reducing the NHS backlog of patients. Digital Health Technology can improve efficiency in many different ways.
This is especially true when it comes to patient management and scheduling.
Currently, it appears that there remain providers that use paper in their patient administration processes. The use of paper allows for information to be lost, patients to be overlooked, and overall a lot more work with processing and organizing.
Digital systems would eliminate the use of paper and allow patients to fill out their information electronically, storing it in one place that can be accessed in a click of a button.
Software exists to help clinicians reduce Did Not Attends (DNA’s), when appointments are available, send out appointment reminders, and even allow instant messaging between the patient and the clinic or hospital. The use of a software like this can immensely improve communication and therefore schedule patients from the backlog more efficiently.
5. Cost Effective
Digital Health Technology, with the use of virtual appointments, helps to decrease costs to the patient and the provider. This new technology is seen as a way to improve financial efficiency as well as the clinical effectiveness.
Research seems to show that telehealth and other digital health interventions are cost effective to both the patient and to the provider.⁴ ⁵
On average, a telehealth visit costs about £62.50 ($79), compared with about £115.50 ($146) for an office visit.
This reduction in costs will assist in improving patient compliance with care. In addition, it will also free up financial resources for providers, allowing them to open up funds that may allow them to work through the backlog of patients even faster.
To wrap up, the top 5 benefits of using Digital Health Technology to help decrease the NHS backlog of patients while improving patient satisfaction are:
- Convenience for the patient,
- Convenience for the provider,
- Continuity of care,
- Cost effectiveness.
To read up on how you can improve your virtual consultations, please click here.
Want to know more? We’d be delighted to speak with you – just give us a call on 03 300 50 60 90 and we’ll be more than happy to help. Alternatively, just hit the link below to learn more about our dedicated virtual clinical services.
In the last 12-months we’ve treated thousands and our overall patient satisfaction has been 4.79 out of 5 stars and 96% patient satisfaction feedback score. We look forward to hearing from you and to help you and your team.
Virtual consultations are growing in popularity around the globe, and the time is not far when physicians and patients will prefer it. The ongoing coronavirus pandemic has brought it to more practices. More and more doctors, physicians, and practices are turning towards virtual consultation.
The success of virtual consultations lies in the preparedness and knowledge of the doctor. They can make the patient feel that these consultations are similar or better than face to face visits. The best approach is to deliver the patient experience exceeding their expectations.
Doing the above and ensuring following best practice means patients will their let their family and friends know about the convenience and better experience with a virtual consultation.
Subscribe to see an online doctor at www.HealthSteer.co.uk and book an appointment to be assessed quickly, efficiently and from wherever you are for your peace of mind.